Customer Service

customerservicecoversmallThe essential guide for all customer service professionals. Written by industry thought-leaders from all over the world, this valuable resource delivers a comprehensive blueprint for any organization wishing to excel in customer services. Filled with pages of practical jargon-free advice,  Customer Service redefines customer service and sets a new benchmark for the industry.     For your copy click here
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Security 3.0

security_3v2Within the pages of Security 3.0 some of the brightest minds in security explore the question of how the industry will innovate to meet the challenges and opportunities of the years ahead. With topics ranging from the IT security framework, identity theft, document security and cyber warfare, Security 3.0 is your blueprint for the future of our industry. Includes an introductory chapter about the work of the British Security Industry Association (BSIA) and a comment from the BSIA’s President, Sir Keith Povey QPM.   Pick up your copy here
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Social PR

socialpr-cover2The definitive guide to using social media as an integral part of your PR campaign. Social media experts from all over the world explain in detail how to use the “wisdom of crowds” to connect information in a collaborative manner across internet forums, Facebook,  LinkedIn,  Twitter, podcasts and  weblogs. Pick up your copy here   Give your social media service a boost.  Visit www.buy-realfans.net
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